By DAVID POGUE
At last week’s presentation for journalists in California, Apple unveiled a refreshed iPod lineup and several secondary developments. One of them, which I didn’t have room to cover in my iPod review today, involves the availability of custom ringtones for the iPhone.

Ringtones, of course, are little 30-second snippets from pop songs that play on your cellphone when somebody calls. It’s an insanely profitable industry—to the tune of $5 billion a year, worldwide.

Apple’s version works like this: you buy a song from Apple’s iTunes store for $1—a song that, in the latest version of the iTunes software, bears the little ringtone icon (looks like a bell).

(At the moment, they’re far and few between. Apple says about half a million of the store’s 6 million songs are available as ringtones; more will follow as Apple gets permission from the record companies, one song at a time. The eligible songs are indicated by a little bell icon in the Ringtones column, which appears when you open the View menu, choose View Options, and turn on the Ringtone checkbox.)

Once you’ve downloaded the song to the iTunes program on your Mac or PC, you click the little bell icon to open up a very slick ringtone editor. Here, you can select a slice of the song, between 3 and 30 seconds long, that you want to be your ringtone. You can control whether it loops and whether it fades in or out. Then you can buy the ringtone for another $1 and transfer it to your iPhone.

O.K., this is all fine, and fun, and just what a lot of people had been asking for. But I have some questions about ringtones. Truth is, I’m a bit baffled by the whole phenomenon. Maybe some articulate 14-year-old can answer them for me.
Question 1: Apple is selling a ringtone and the full song together for $2, and claims that that’s a bargain.

As it turns out, that’s correct—at least compared with existing sources for ringtone sales. Pop song ringtones from T-Mobile and Sprint cost $2.50 apiece; from Verizon, $3. You don’t get to customize them, choose the start and end points, adjust the looping and so on. Incredibly, after 90 days, every Sprint ringtone dies, and you have to pay another $2.50 if you want to keep it. Verizon’s last only a year.

Three bucks for a 30-second snippet that lasts a year—when you can buy the entire song online for $1 and own it forever?

What am I missing here? How is a 30-second, time-limited excerpt worth three times as much as the full work forever?

Does this not enter the heads of the people who are paying $5 billion a year?

Question 2: If I buy and download a pop song legitimately, shouldn’t I be able to trigger playback any way I want? Why must I pay one fee to play it by tapping Play, and a second fee to play it when someone calls my phone?

It just makes no sense.

Now, I realize that it’s easy to get ringtones onto your phone (or iPhone) for free, using unauthorized techniques of varying degrees of difficulty. Thousands of people do ringtones that way, but I’m not even going there.

And my intention isn’t to shoot the messenger by blaming Apple for the insanity of this pricing. Apple’s pricing is lower than any American carrier, offers customizability that nobody else does, and gets you both the ringtone and the full song.
1000 totally free cell phone ringtones
No, I’m sure that, if you follow the ringtone gravy train to its source, you’ll find record-company executives. There they’ll be sitting, rubbing their hands together with glee and hoping that their young customers don’t identify the ringtone industry for what it is: the last great digital rip off.

Why Text?

Text messaging is a quick way to stay in touch with people for personal or business purposes. With text messaging, you can chat with a partner by typing on the keyboard and reading what they write to you on the screen. Many text messaging products can work with cell phone text messaging (aka SMS or Short Messaging Service) so you can chat with people who aren’t in front of their computer. So, why not just pick up the phone and talk?

It’s faster than e-mail and phone calls. And you don’t have to pay anything to text. If you need to chat with someone briefly or ask a quick question, it’s much less intrusive than calling someone. As with most developing technologies, several types of text messaging are available and each one is incompatible with the others. But don’t let that keep you from trying it out. The main text messaging products are ICQ (www.icq.com), MSN Messenger (www.msn.com), AIM (www.aim.com), and Yahoo Messenger (www.yahoo.com).

btw (By the Way…)

Each one is free and simple to download, install, and sign up. You can locate your “buddies” by searching in an online directory by their screen name, e-mail address, name, or telephone number. Once you get the hang of it, text messaging can be extremely addictive. As you continue to use text messaging, you will find yourself learning to abbreviate words and sentences. When you leave an online chat, you might say BRB (Be Right Back), I’m afk (away from the keyboard), or TTYL (Talk to You Later). See glossary below.

Some text messaging products are beginning to offer voice and video chat. The future of digital communication is an integrated product, since voice, video, interactive text messaging, and e-mail are all effective means of communication. In the future, you will be able to switch between text, voice, and video with ease. Until then, we will continue to use different methods for different communication needs

Glossary

Smiley face. Means that someone is happy

Smiley face with wink.

If someone sends you this in an e-mail, they’re probably not having a good day

BTW - By the Way

FYI - For Your Information

FWIW - For What It’s Worth

IMHO - In My Humble Opinion (or IMO) TIA - Thanks in Advance

WRT - With Respect To

LOL - Laughing Out Loud

ROTFL - Rolling on the Floor Laughing

AFK - Away From Keyboard

TTYL - Talk To You Later

CYA - See You Later

About The Author

Deryck Richards is the founder and managing partner of Desktronix. With an extensive educational background in computer information systems, Deryck currently manages hosting and data center operations for Desktronix. He also provides system administration and technical support directly to small businesses as he has since 2000. His areas of expertise include networking, Windows, Linux, and Macintosh systems and he is the author of The Guide to Technology for Small Business. For more information on Desktronix, visit www.desktronix.com.

More Than Just a Phone

Selecting a cell phone is no longer just about mobile communication ? it is now a lifestyle choice. If you don’t select the phone that fits your personality, you won’t be happy with it. New cell phones are beginning to have little in common with earlier cell phones. The new models feature color screens, digital cameras, high-speed internet connections, multimedia games, and music playback. In case you were wondering, you can also use them to make phone calls. It’s only a matter of time before everyone has these features on their cell phones.

Text messaging or “texting” is now available standard on most cell phones. It is similar to instant messaging except that messages are sent and received by cell phones instead of computers. Multimedia messaging allows you to send audio, video, and pictures as an attachment to a text message. Multimedia messaging was once seen as entertainment, but is rapidly becoming valuable to the business world. Real estate agents take photos of houses with their cell phones and employment agencies may use camera phones to photograph job applicants ? all away from their office.

Dial In On the Options

Cellular providers in the United States use either GSM or CDMA technology. When you buy a cell phone, it is tied to either GSM or CDMA cellular network, but can’t be converted from one to the other. If you ever switch cellular providers, you may also need to switch phones. Most cellular providers now have high-speed data networks. These data networks work with high-end cell phones and special network cards you can purchase for laptops. Data networks usually transmit data slightly faster than a dialup internet connection. These networks are still being developed and are yet to be available everywhere. Look for higher speed networks to be much more common by 2006.

If you want to purchase a camera phone, consider what quality of photos you need to take. Most camera phones have less than a one megapixel resolution, which produces low-quality images. If you need to take clear photos, look into a camera phone with 3 or more megapixels.

Voice Dialing and Bluetooth are becoming standard in many phones to make it easier and safer for people to use their phones while driving. Voice Dialing allows you to speak a person’s name into your phone, which will automatically find the person in your address book and dial the number for you. Bluetooth lets you connect a headset to your phone without wires. Some luxury cars are beginning to offer Bluetooth connectivity so that you can take calls in your car through the built-in speaker system.

Some newer cell phones are being designed with an emphasis on entertainment. They can be used to play music MP3 files, stored video and even movies, and video games. In general, the newer phones are all getting smarter and more specialized.

After you’re done choosing the features that you want, don’t neglect the practical aspects. Look at how often you will need to change the battery, whether the screen and keypad are too big and too small. Also, caveat emptor: most cellular providers lock you into a one or two year contract when you purchase a phone from them. If you cancel your service, they will charge you an early termination fee.

About The Author

Deryck Richards is the founder and managing partner of Desktronix. With an extensive educational background in computer information systems, Deryck currently manages hosting and data center operations for Desktronix. He also provides system administration and technical support directly to small businesses as he has since 2000. His areas of expertise include networking, Windows, Linux, and Macintosh systems and he is the author of The Guide to Technology for Small Business. For more information on Desktronix, visit www.desktronix.com.

Investments in shares of wireless technology companies and wireless service providers have been particularly profitable in the post-dot com era. The wireless industry is in a sweet spot of the technology space. Bountiful business opportunities exist as wireless usage continues to increase in both developed and emerging markets. And driving this usage higher are new products such as smartphones whose capabilities are being augmented by the deployment of third generation (3G) wireless networks.

Feature-Rich Smartphones.

Smartphones are more than mobile phones. A smartphone is a mobile phone with built-in functions of a personal digital assistant. Smartphones pack a diverse range of features and functionalities into the handset that makes them a mobile information center and entertainment device for the user.

Smartphones commonly include features such as web browsing, e-mail, and multimedia capabilities. Certain models have enough horse power to run complex software applications such as enterprise customer relationship software and car navigation programs.

A full-featured QWERTY-type keyboard, MP3 player, and Geo Positioning Systems capability are becoming common among higher-end smartphones. Instant messaging is a cool feature making its way into the mainstream.

Smartphones, A Growing Segment of the Handset Market.

Smartphones represent a small, yet rapidly growing, segment of the handset market. According to Strategy Analytics, smartphone sales at 17.5 million units in 2004 accounted for 3% of the worldwide sales of 684 million handsets. However, this represents a significant jump from the 8.2 million units sold in 2003.

The demand for smartphones is projected to grow rapidly in the coming years. By 2009, the number of smartphone units sold is estimated to reach 125 million or 16% of total handset sales worldwide. This implies a 48% compound annual growth rate in smartphone unit shipments over the 2004-2009 period.

Smartphone Early Adoption Led by Asia and Europe.

Adoption of smartphones has been particularly rapid in Asia and Europe. The aggressive deployment of advanced wireless networks in these regions has encouraged early adoption of smartphones.

The Asia Pacific region currently accounts for about 37% of global smartphone sales with South Korea and Japan being leaders in smartphone usage. The European market accounts for 27% of global smartphone sales. Analysts expect smartphone sales in Europe to exceed sales in the Asian market in the coming years. North America’s market share in smartphone sales was expected to reach 25% by the end of 2004.

Nokia, the 800 lb. Gorilla of Smartphones.

Nokia (NYSE: NOK) is by far the dominant global smartphone manufacturer. The Finnish company is currently estimated to command half to two-thirds share of the global smartphone market.

Nokia recently introduced its feature-rich Nokia 7710 smartphone in Europe and Africa. The wide-screen Nokia 7710 smartphone includes a full Internet browser, an integrated music player, a camera with 2x digital zoom, and a FM radio. One of the nifty features of the Nokia 7710 smartphone is its ability to make weblogging mobile. Users can post pictures and text from the Nokia 7710 smartphone directly to the web through the ‘moblog’ client.

Nokia is also expected to introduce the Nokia 3230 smartphone in the first quarter of 2005. The Nokia 3230 smartphone features a video recorder and ‘Movie Director’ that will allow 1 hour of video to be captured.

Nokia is now increasingly looking at software licensing deals to help differentiate itself from its competitors. Nokia has recently signed licensing deals with Macromedia and RealNetworks. Nokia is also said to be working on handsets that will receive wireless television feeds.

Smartphone Investment Implications.

The increasing adoption of smartphones augurs well not only for Nokia but also for other smartphone manufacturers like palmOne (Nasdaq: PLMO) and Research In Motion (Nasdaq: RIMM). palmOne recently introduced the GSM edition of its Treo 650 smartphone. Research in Motion recently released the latest model in its BlackBerry 7100 series, the 7100g.

The incorporation of additional features and functionalities that make smartphones the portable information center and entertainment device of choice has bullish implications beyond just manufacturers of smartphones.

Wireless service providers like Vodafone (NYSE: VOD) should see their average revenue per user being buffeted with increasing use of value-added services that smartphones enable.

Then too, the increasing adoption and usage of smartphones will require the rollout of 3G wireless networks in earnest, translating into business opportunities for wireless network equipment providers such as Ericsson (Nasdaq: ERICY).

Notes: This report is for information purposes only. Nothing herein should be construed as an offer to buy or sell securities or to give individual investment advice. This report does not have regard to the specific investment objectives, financial situation, and particular needs of any specific person who may receive this report. The information contained in this report is obtained from various sources believed to be accurate and is provided without warranties of any kind. AlphaProfit Investments, LLC does not represent that this information, including any third party information, is accurate or complete and it should not be relied upon as such. AlphaProfit Investments, LLC is not responsible for any errors or omissions herein. Opinions expressed herein reflect the opinion of AlphaProfit Investments, LLC and are subject to change without notice. AlphaProfit Investments, LLC disclaims any liability for any direct or incidental loss incurred by applying any of the information in this report. The third-party trademarks or service marks appearing within this report are the property of their respective owners. All other trademarks appearing herein are the property of AlphaProfit Investments, LLC. Copyright © 2005 AlphaProfit Investments, LLC. All rights reserved.

Sam Subramanian, PhD, MBA is Managing Principal of AlphaProfit Investments, LLC. He edits the AlphaProfit Sector Investors’ Newsletter?, a publication that discusses investments using Fidelity mutual funds. For the 5 year period ending December 31, 2004, during which the Dow Jones Wilshire 5000 Total Market Index declined 6.9%, the AlphaProfit model portfolios increased by up to 186.2%, an average annual return of 23.4%. To learn more about AlphaProfit and to subscribe to the FREE newsletter, visit http://www.alphaprofit.com .

What is SMS?

SMS, also known as short messaging service, is the rage in Europe and parts of Asia. Gradually SMS is gaining momentum in the US as a low cost messaging solution. SMS is defined as text messages, up to 160 characters in length, sent to mobile phones. In recent months SMS has become synonymous with any text message sent to a cell phone.

Benefits to SMS

SMS is a convenient, cost effective alternative to voice messaging. SMS popularity has grown as a result of:

1.) Cost - SMS is less expensive then the airtime used for voice calls or web access.

2.) Non-intrusive - messages are received in a discrete fashion and do not interrupt an individual if they are in the middle of a meeting

3.) Integration Capabilities - many software programs can be set up to send text alerts to mobile phones when urgent conditions exist.

Short Messaging Explained

Short messages can originate from other phones, personal computers or the Internet. Consumers and businesses alike use SMS for remote communication, allowing for staff to be mobile and stay in touch with those who matter.

Who Offers SMS?

Today nearly all the cellular carriers provide some level of SMS or text messaging capabilities. Cost and features vary, with carriers offering a variety of packages to suit individual or business needs. Typically there are three options that carriers provide:

1.) Free of Charge - text messaging is included as part of a select plan.

2.) Per Message Fee - users are charged per message.

3.) Monthly Fee - a set monthly fee includes a specified number of text messages.

How Do You Send SMS Messages?

Messages can be sent a variety of ways, depending on the service provider that you use.

SMS Software

The most popular way to send text messages is using software. When using software there is no cost associated with the sending of messages. Depending on the carrier that you are sending to messages can be sent any number of ways. Different carriers use different standards or protocols, the common protocols supported by most software is: via modem (TAP, UCP), the Internet ((SNPP, WCTP) and via email (SMTP). Software is flexible and often allows for group or scheduled messaging. Another benefit to software is the ability to automate processes, sending SMS alerts when specific conditions exist often without the need for human interaction.

SMS Software - free trials available for download and evaluation http://www.notepage.net

Public SMS Gateway

Public gateways are often referred to as SMSC or SMS centers. The centers typically run a robust software application (like advanced versions of those mentioned above) and subscribe to a large database that allows for the messages to be routed to the appropriate carriers using the appropriate settings. When using an SMSC the sender incurs a per message charge. Cost will vary depending on the SMSC used to send the message but its not uncommon for it to cost .05 per message.

Phone to Phone

Many of the new mobile phones and those on the GSM network allow for messages to be sent from phone to phone. The keypads are rudimentary and not conducive for long messages but are effective when time is an issue and a concise message is needed.

Win for everyone

SMS messaging has been helpful to consumers and carriers, as the cost of sending and delivering SMS messages is relatively low. SMS messages have proven to be a lucrative revenue stream for struggling telecom providers.

The Future of SMS

SMS will continue to grow as part of the telecom industry. As software processes become more complex users will exploit text messaging capabilities in order to allow for additional mobility in the workplace.

About The Author

NotePage, Inc. develops SMS, alphanumeric paging and wireless messaging software solutions. http://www.notepage.net

The telephone is an extremely important piece of equipment and a good office phone system is at the centre of any smoothly run company. In today’s modern corporate environment it is impossible to do business without them. A good office phone system enables you to stay in touch with your staff and your customers at all times, helping to improve the profitability and efficiency of your company.

By using your office phone system to take advantage of features such as voice mail and call forwarding. You will be able manage all incoming calls and direct callers to the correct department. By implementing a multi line office phone system, your customers will be able to call on more than one line, increasing the efficiency of your office. You can even set up some office phone systems with distinctive ring tones, again allowing you to direct certain callers to other departments within your company.

Some handsets for your office phone system can be easily programmed to suit the individual needs of a user. You will be able to make use of speed dialling by programming frequently used telephone numbers into the handset, thus increasing the efficiency of your office phone system.

If you search the internet there are many different types of office phone systems available. You need to do your research thoroughly and take great care on deliberating which office phone system to purchase. The internet is a great source of information on different types of office phone system. There are many suppliers out there, be sure to choose a reputable one that will supply you with a system that fulfils your requirements and allows for future growth. Be wary of companies trying to sell you a product that you will never make full use of. A good supplier/ installer will work with you on deciding which features you require from your office phone system.

Thanks for reading,

Jason

*********************************************************************************
Jason Morris is co-author of Business Phone Systems Direct. An established communications company, offering advice and implementation of high quality business phone systems.
*********************************************************************************

Busy entrepreneurs cannot be at their desk twenty four hours a day, seven days a week. Wouldn’t it be great if you could have your calls routed to your mobile phone, or find out who has called you first without having to wade through a large amount of voice mail messages when you get back to the office?

Until recently the costs of buying a phone system that provides the above facilities and more, was and still is astronomical. Now companies have an alternative.

Newly developed software packages are providing businesses with a cost effective solution. These new software based intelligent phone systems allow you to stay in touch with your business, wherever you are. The software is installed on a dedicated Windows 2000 server and connected to a telephone line. These intelligent phone systems can forward calls to anywhere you request, and allow you to view a log of all your voice mail messages on your computer screen.

For business people always on the move, a new software based phone system may be the answer you have been looking for. Providing many of the features and benefits normally associated with more expensive phone systems, at a substantially lower cost. You will gain the freedom to roam anywhere, in or out of the office, without the fear of missing an important call ever again.

Thanks for reading the article,

Jason

*********************************************************************************
Jason Morris is co-author of Business Phone Systems Direct. An established communications company, offering advice and implementation of high quality business phone systems.
*********************************************************************************

Cordless phone systems offer many features and are ideal for small businesses or businesses that are run from home. As well as increasing the portability of your phone system, they also increase office efficiency and productivity.

The first cordless phone systems were introduced in the 1970 and suffered from issues such as large handset size and short battery life. Since then the technology and security of modern systems has grown continuously.

A good cordless phone system can now offer benefits such as: voice mail, call forwarding, caller I.D. and many more. The latest systems also offer: lightweight handsets, speed dialling, digital answering and long battery life. You can now choose from a range of high quality cordless phone systems that offer excellent clarity with virtually no interference.

Cordless phone systems allow you to contact a user that may be walking around. Each system has a base unit which enables you to page the handset of a user, so long as they are in range. You can then speak to the user through the intercom facility. Some systems allow you to use another handset as the intercom instead of the base station.

Cordless phone systems can be integrated into existing office phone systems. Over the past few years, the development of new technology has made it possible for some cordless phone systems to be integrated into already existing office phone systems. Enabling companies to take full advantage of all the features and benefits that come with cordless phone systems, without suffering the cost and upset arising from the implementation of a new full office phone system.

Put simply, cordless phone systems allow you to wander freely around your business environment, without the fear of missing an important call or losing vital new business. They are truly wonderful pieces of equipment and can only enhance the profitability of any small business.

*********************************************************************************
Jason Morris is co-author of Business Phone Systems Direct. An established communications company, offering advice and implementation of high quality business phone systems.
*********************************************************************************

Voice Mail put simply
In its simplest form a voice mail system is essentially just another phone answering system. They store their messages on a computer disk. Each user is assigned a mailbox where they only have access to his or her messages. They are also password protected so only the assigned user can access the messages in their mailbox. Voice mail systems also allow each user to create their own greeting message. This enables the user to pass on instructions or important messages without taking the call.

Voice mail systems can allow companies to redirect callers to other company employees. A voice mail system can answer calls rather than a member of staff; provide them with a common greeting, then guide the caller to an appropriate department through a selection process. This is more commonly known as the voice mail systems Auto Attendant feature.

Voice mail systems can merge fax, e-mail and voice messages into just one screen of a users PC. Some voice mail systems even offer voice recognition technology. A caller’s voice is recognised by the voice mail system and the system acts accordingly to pre-defined instructions. This is known as Interactive Voice Response.

What to look for in a voice mail system
Voice mails systems are usually additional features of existing in house phone systems. When deciding which voice mail system to purchase you need to look at two key aspects of each one: the number of user ports and the hours of memory that is allocated to messages.

A good voice mail system will have enough ports to handle incoming calls without delay. If all the ports are full, then any new callers will be delayed in the system until a port becomes available. If a voice mail system has too many ports then its capacity is wasted. The trick is to balance the number of ports with the estimated number of potential customers.

The capacity of a voice mail system depends on the hours of memory it has available. A system with a large number of ports and traffic may need a large number of hours, where as a system with low traffic will need fewer hours. The term hours of memory refers to capacity of a voice mail system to store any messages.

Selecting a voice mail system, check list

1. How do you use your voice mail?
This depends on how heavily your staff will be using the voice mail system. A port is in use whenever the voice mail system picks up a call, someone leaves, someone is transferred, or whenever a message is picked up by a user. All these factors need to be taken into account when looking at suitable voice mail systems.

2. Many older phone systems may not support a modern voice mail system.
Unfortunately many business phone systems that are above five years old will not be able to fully support a fully featured voice mail system. The only solution would be to replace your phone system with a more modern one.

3. Adequate memory.
Most voice mail systems have an adequate amount of memory, usually more than you will ever need. When selecting an appropriate voice mail system it is important that you enquire about the systems memory capacity, because some suppliers now provide relatively inexpensive voice mail systems that do not have a hard disk for message storage. All the messages and greetings are stored on chips, which seriously affects the amount of memory available. These small inexpensive voice mail systems are only really suitable to companies or offices with only two or three phone extensions and not recommended for a growing company requiring a fully featured voice mail system.

4. Expansion and how much it will cost.
When choosing a voice mail system, you need to make sure that any quotes gathered from systems suppliers include a cost for expansion. If you decide upon a voice mail system that is only sufficient for your current requirements, then consider what will happen if and when your office/company expands, and the need for more voice mail capacity outstrips that of your current system. You will also need to ask any prospective supplier how long they will honour their quotation for the expansion of your voice mail system.

5. Remote maintenance costs.
Before purchasing a suitable voice mail system from any supplier, you need to find out what their costs are for remote maintenance. All voice mail systems will at some time require a little care and feeding, which more often than not can only be provided by the system supplier.

6. Voice mail system training.
It is important that all users attend the training sessions of any new voice mail system. Though voice mail systems are not usually difficult to use, some staff may require one to one or even extra tuition. When evaluating the training cost section of any proposed voice mail system suppliers quotation, it is important to ascertain that a low price does not mean a low standard of system training.

7. Additional training.
It is advisable that you acquire a cost for any future additional training sessions that may be required from time to time, as staff come and go and for the re-training of existing staff.

8. Should I purchase a larger voice mail system?
There are two main questions you need to ask yourself in order to determine whether or not you should purchase a larger voice mail system.

Thanks for reading my article

Jason

*********************************************************************************
Jason Morris is co-author of Business Phone Systems Direct. An established communications company, offering advice and implementation of high quality business phone systems.
*********************************************************************************

Phone and voice mail systems can be pretty costly, even for companies with a low number of users. Before investing in any type of phone system or voice mail system, you need to estimate how much your company is likely to expand over the next few years. Failure to do this could cost you or your company a lot of money in upgrade and restructuring costs further down the road. It is better and cheaper to plan and allow for expansion at an early stage, than wait until it is too late.

If you plan to remain under ten users then I would recommend you invest in a KSU-less system. Basically these look like normal phones that carry all the technology and software needed to run a small phone system of up to four lines and eight to twelve extensions. These systems offer many of the features that a full PBX phone system offers. Be sure to check with your supplier what features are available on these types of phone systems.

These systems are relatively cheap compared to other types of phone systems. They are also easy to install, so can be quickly re-located to another location. This type of phone system usually comes as a boxed product that is installed by you, and carries a manufacturer’s warranty. You will have to make enquiries with your vendor as to the level of after sales support that is available. You may find it is much less than if you had purchased a larger more expensive system.

One major disadvantage of KSU-less phone systems, is that they cannot integrate a separate voice mail system. If you do choose to purchase one of these KSU-less phone systems, then you will have to use a voice mail service that is offered by your telephone company.

If you decide that you must have a fully featured voice mail system, and can confidently predict your company will expand beyond ten users within next few short years, then you will be better off investing in a proper fully featured KSU phone system. These systems are typical in companies with around forty users. Some suppliers may recommend installing something called a Hybrid phone system. These systems are ideal for small to mid sized companies of about fifty to a hundred employees, and offer many of the features much larger PBX systems offer.

Below is a check list for when you are selecting a new phone and voice mail system and supplier:

1. Try to estimate how much your company will grow in the next three to five years. Look at how many lines and extensions you have at the moment and decide how many your company may require in the future.

2. Contact potential suppliers, and arrange an appointment with them for a full demonstration. A number of these can be sourced off the internet or through your local business pages. This will also give them a good opportunity to have a look at you and evaluate your potential requirements. Remember to ask them about their experience and if necessary ask for referrals. You could even ask to see a system they have recently installed.

3. Make sure you decide on a rough budget for your proposed new telephone and voice mail system. Ask around other businesses of similar size, what they have invested in their systems.

4. When potential suppliers provide you with a quote for your new phone system, go through them carefully, ensuring they include all of the requirements your business will need. These may include extras like; Voice mail, additional handsets, call handling software, automated attendants, service level agreements (SLA’s) and any other additional features.

5. Once you have decided on one or two suppliers, it is time to get them back round. Remember, they want your business. Bearing in mind the budget you decided earlier, make your decision based upon not only price, but which supplier you think can provide your company with the best service before, during and after the installation of your new phone and voice mail system. Any good potential supplier will be more than happy to answer any questions you may have about the phone system they intend to supply and install for you.

Thanks for reading

Jason

*********************************************************************************

Jason Morris is co-author of Business Phone Systems Direct. An established communications company, offering advice and implementation of high quality business phone systems.

*********************************************************************************